Traworld ("we", "us", "our") plans corporate training, team building, corporate trips and corporate events for organisations across Malaysia. This policy explains what information we collect when you get in touch with us or use this website, how we use it, and what choices you have. It applies to traworld.com and to enquiries made by phone, WhatsApp or email.
01Information We Collect
We collect information you give us directly, such as when you send an enquiry, request a proposal, or speak with our team by phone, email or WhatsApp. This typically includes your name, company name, email address, phone number, the service you are interested in, your intended group size and dates, and any message or requirements you share with us.
We may also collect basic technical information when you browse this website, such as the pages viewed and the type of device or browser used, gathered through standard web server logs and cookies as described below.
02How We Use Information
We use the information you provide to respond to enquiries, prepare proposals and quotations, plan and deliver the training, team building, trips or events you book with us, and to communicate with you before, during and after a programme.
- Responding to enquiries and preparing tailored proposals.
- Coordinating logistics for a confirmed programme with your organisation.
- Sending relevant updates about services you have asked about.
- Improving how we run our website and our services over time.
We do not sell your information to third parties, and we only share it with venues, vendors or partners where this is necessary to deliver the programme you have engaged us for.
03Cookies
This website may use basic cookies to help pages load correctly and to understand, in general terms, how the site is used. Cookies are small text files stored on your device. You can set your browser to refuse cookies or to alert you when a cookie is being sent, though some parts of the site may not function as well as a result.
04Third-Party Links
Our website may contain links to third-party sites, including social platforms such as Facebook, Instagram and LinkedIn, and outbound links such as WhatsApp or Google Maps. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their own privacy policies before sharing information with them.
05Data Retention
We keep enquiry and client information for as long as it is reasonably needed to respond to your enquiry, deliver a booked programme, and meet our own record keeping and legal obligations. When information is no longer needed for these purposes, we take reasonable steps to remove or anonymise it.
06Your Rights
You may ask us to confirm what personal information we hold about you, to correct inaccurate details, or to delete information we no longer need to keep. You may also ask us to stop using your information for a particular purpose, such as follow-up communications about a service you are no longer considering.
To make any of these requests, contact us using the details below and we will respond personally.
07Contact Us
If you have any questions about this privacy policy or how we handle your information, reach out to us directly.
Traworld, B-29-3A, Tower B, Pavilion Embassy, Kompleks Pavilion Ampang, No. 200 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Email: hello@traworld.com
Phone / WhatsApp: +6011-2352 1346