Traworld ("we", "us", "our") provides corporate training, team building, corporate trips and corporate events across Malaysia. This policy explains what information we collect through this website and through our work with clients, why we collect it, and the choices you have. It applies to visitors of this site and to representatives of the companies we work with.
Information We Collect
We collect information in a few straightforward ways, always tied to a real reason for asking:
- Contact details you give us directly, such as your name, company, email address, phone number and WhatsApp number, when you enquire about a programme or message us.
- Enquiry details, including group size, preferred dates, service of interest and any notes you share about what you're planning.
- Basic technical information collected automatically by any website, such as browser type and general usage patterns, used only to keep this site working properly.
- Information shared with us during an active project, such as attendee names, dietary or accessibility notes, and logistics details needed to run your training, team building day, trip or event.
We do not collect payment card details through this website. Any commercial arrangements are handled directly and separately with our team.
How We Use Information
We use the information we collect to:
- Respond to enquiries and prepare proposals for training, team building, corporate trips or corporate events.
- Plan and run the programmes you've booked with us, including coordinating with venues, vendors and facilitators on your behalf.
- Communicate with you by phone, WhatsApp or email about an enquiry or an ongoing project.
- Keep records of past projects for our own reference and continuity, such as the case studies we highlight on this site.
- Meet legal, accounting or regulatory obligations where applicable, including HRD Corp claim documentation for eligible training programmes.
We do not sell personal information to third parties, and we do not use it for purposes beyond planning and delivering the experiences you've asked us about.
Cookies
This site may use a small number of essential cookies to remember basic preferences and to help pages load and function correctly. It does not use cookies for third-party advertising. Most browsers let you review, block or delete cookies through their settings if you'd prefer not to accept them, though some parts of the site may not work as smoothly without them.
Third-Party Links
This site links out to a small number of external services we genuinely use, including our WhatsApp number, our email address, our social media pages and, where relevant, Google Maps for directions to our office. Once you follow one of those links, you're on that service's own site and subject to its own privacy practices, not ours. We encourage you to review the privacy policy of any external site before sharing information with it.
Data Retention
We keep enquiry and project information for as long as it's useful to our working relationship with you, and afterward for a reasonable period to meet accounting, tax or HRD Corp documentation requirements where applicable. When information is no longer needed for these purposes, we take reasonable steps to remove or anonymise it.
Your Rights
You can ask us at any time to:
- Tell you what information we hold about you.
- Correct information that's inaccurate or out of date.
- Delete information we no longer have a legitimate reason to keep.
- Stop using your details for a particular purpose, such as future updates about our services.
To exercise any of these, just get in touch using the details below and we'll sort it out directly with you, the same way we handle everything else.
Contact Us
If you have a question about this policy or about information we hold, reach out any time.